1. Eligibility for Returns
If you receive a damaged, defective, or incorrect item, please contact us within [7 days] of delivery with your order number and photos of the item, and we will arrange a replacement or refund.
2. Non-Returnable Items
Custom-branded products (printed with your shop name/logo) are made to order and cannot be returned or exchanged unless there is a manufacturing defect, since they cannot be resold.
3. How to Request a Return
Once an order shows as Delivered, request a return directly from My Account with a brief description of the issue. If you need to share photos, call us at +91 91930 33859 and we'll guide you through the next steps.
4. Refund Process
Once a return or refund is approved, we aim to process it within [7–10 business days]. Refunds are made using the original payment method where possible.
5. Bulk / Wholesale Orders
Return and refund terms for bulk or wholesale orders are agreed individually at the time of order confirmation, given the custom quantities and branding involved.
6. Contact Us
For any return or refund query, contact us at A-1, Main Road, Jairambagh, Dayalbagh, Agra – 282005, or call +91 91930 33859.